Shipping & Returns

Dispatch times

Dispatch times will vary from product to product. Where multiple items are ordered, the longest dispatch time will apply to all items unless prearranged. Below is a guide to dispatch times. Please note that these are not set in stone; if your order is very urgent - or an exact delivery day is critical, please call the studio or click on live support to double-check prior to ordering - We can normally squeeze urgent orders through :)

• Polystyrene balls - up to 290 mm diameter - normally available for same day dispatch ( if ordered before noon )
• Polystyrene balls - over 290 mm diameter - often available for same day dispatch ( if ordered before noon ), sometimes a lead time of 2 to 3 days depending on stock
• Plain white snowflakes / stars / reindeer - up to 877 mm diameter - normally dispatched in 1 to 2 working days.
• Plain white snowflakes / stars / reindeer - over 877 mm diameter - normally dispatched in 1 to 3 days
• Glittered Snowflakes / stars / reindeer - normally dispatched in 2 to 4 working days.
• Glittered balls / baubles up to 390 mm diameter - normally dispatched in 2 to 3 working days.
• Glittered balls / baubles over 390 mm diameter - normally dispatched in 3 to 5 working days.
• Snowmen, penguins and other 3d Christmas props - normally dispatched in 5 to 6 working days.
• Clear plastic balls - Normally available for same day dispatch.
• Other clear plastic shapes, including santas, stars, boxes etc.. - Lead time TBC.. Please call prior to ordering.

In the unlikely event that we are unable to meet the above lead times, we will contact you to let you know the soonest we can dispatch. If this is not acceptable, then we can issue a full refund and cancel the order.

Shipping times

In normal circumstances, all the couriers we use deliver when expected, however, please note that we cannot guarantee delivery times, only to dispatch on time with the chosen delivery method. The closest to guaranteeing a delivery time is with a dedicated door-to-door service which is charged by the mile. Any delivery method may be subject to weather, traffic, and other unforeseen circumstances.

When you check out, you will be presented with a range of delivery options - depending on the size of the items you have ordered. The following shipping times are in addition to the dispatch times quoted above.

• Standard courier - small items - for snowflakes 380 mm and under - Royal mail special delivery - normally next working day - signature required.
• Standard Courier - Normally TNT - Next working day.
• Standard Courier Large - Parcelforce - 2 working days.
• Pallet delivery - Next working day.
• Door to door delivery - Priced by the mile - please call for more info.

Returns

We must be contacted prior to the return of any goods regardless of circumstances. If a product is defective, we need to know within 3 days of receipt. We will replace any items that were delivered damaged free of charge.

We are TRADE ONLY - Our products are made to order, so we cannot accept any returns unless the items are faulty or not as described.

Canceling a paid order.

If you need to cancel an order, please phone the studio ASAP. If you have ordered out of normal working hours, please email the studio straight away. Most of our products are manufactured to order, and work may begin on your order soon after it is placed. Once your order has been produced, we are unable to cancel it.